Absolutely shocking service for a telecoms company.
How can they expect you to have an account with no visibility of what you have or what you are spending?
And to make matters even more insulting the customer service agents obviously know there is an issue and lie about it.
Wish I’d looked on here before I ported over.
to add insult to injury EE are more than twice as expensive as my old supplier (Sky). Never had an issue with their app.
I only joined EE as it’s the only network that gets a reception at my workplace and means I don’t have to rely on works restricted WiFi.
I’ll give it until the middle of next week and then consider cancelling if I get no resolution.
