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Community Activity
1.6Gbit connection new smart hub (white, small box) sporadic issues? DNS MITM?
Hello all,So I recently changed my service from 900mbit to 1.6Gbit and that involved a change of router and obviously the OR ONT on the wall.Ever since having it installed there seems to be an issue with (most likely DNS issues). Whatever is loaded/p...
Resolved! Extra charges
I want to be able to keep track of my extra charges through the month without having to wait to see my next bill. I used to be able to do this and it helps keep an eye on my spending. However I cant seem to access this now. Please tell me why this in...
Choosing Inclusive Extra on Mobile and Broadband plans
I recently moved to EE, initially as a Broadband client (Busiest Home Bundle) and then a few weeks later with a Mobile plan (Full Works). I was under the impression that each of these accounts gave me the choice of an inclusive extra to choose.I have...
EE online order - no order confirmation
Hello,I placed an EE order online for a phone last weekend, payment was taken but I have not received an order confirmation. I contacted EE and they said wait 72 hours and then contact them again. Online it says wait 48 hours. I have done both and st...
Reporting a Fraud Attack Out of Hours
How do you report a fraud attack out of hours? I am just being told to phone back in the morning
EE62D Never connecting to EE for a week
Hey guys,Hoping someone can help before I raise hell with EE themselves.The EE62D mifi box I have just will not change from the cyan connecting light at all. I've reseated the battery after a few minutes, repositioned the box itself near a window/hig...
Resolved! Upfront payment
Hello I'm just need to know when you can refund me 30£ upfront payments.im placed order 17.08.2025 .and why you saying we don't charge any money until order is successful. Payment has been taken it's not pending JOSEF **************** [Mod edit: Ple...
Roaming in turkey
I just taken out two the full works plan from eei have told before that turkey is covered in my package as a roam free Country is this true ??if soo i just see it any where on the site can some please clear this up for mejust spoken to an operator ag...
EE TV Remote flashes green not purple
New EE tv customer, I've tried to set up my remote, everywhere says to reset it it should flas purple 3 times, mine only flashes green. It wont control my telly which is a c 7 year old LG. When I go on settings on the ee box and select bluetooth remo...
Resolved! Apparently I can't afford an upgrade
Is there an issue with upgrades?I am trying to upgrade from a sim only from £11 pm to a 36 month plan for £24 but after putting in salary range it's telling me I can't afford that. I put in one of the higher brackets so it's nonsense to think I can'...
