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Linking account

Kerrie2526
Visitor

‎07-03-2025 11:16 AM

Hi when i log in to my ee account and go to link my device i won't let me i need to check if it is link to a old account and change to my new email address and account if I can get some help 

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎07-03-2025 12:31 PM

Hello @Kerrie2526 ,

Welcome to the community

You will need to ring customer service to speak to them about your account, as they can then verify and cancel your old account and register or refresh your account.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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