Link broadband to app

[Stumpyk]

Trying to link new broadband to app. Followed instructions up until was asked to call 150. Did this and when through the normal questions and was told to expect an email with a link. That was 2 days ago still nothing. Anyone have a work around or do I have to go through it all again 

[Leanne_T]

Hi there @Stumpyk 

Thanks for coming to the community. 

Have you checked your spam/junk folders for the email? 

If the email is not there, please get back in touch and the team will get this looked into for you. 

Let me know how you get on 🙂

Leanne.

[Stumpyk]

yeah tried all that . will have to call again, but looking at this community its a common problem that no-one has been able to solve yet 

[Stumpyk]

Well that was the end of EE community support !! I have since made 3 phones calls all telling me it will be sorted within the next few days. …., still waiting. What a disgrace! 

[Lesley_W]

Thanks for coming back with an update @Stumpyk 

The next steps would be to raise a complaint. You can see how to do that here Make a Complaint | Contact Us | EE.

Lesley

[Stumpyk]

Don’t that. 
that will be closed after 14 days without a solution. Been here before 

[Katie_B]

Hi @Stumpyk. 

Have you raised a complaint regarding this already that has now been closed?

Has someone from our complaints team been in touch?

Speak soon, 

Katie

[Stumpyk]

Yes raised a complaint. Had an email saying that if they don’t hear from me in 14 days they will close it. No-one has been in touch. 

[Katie_B]

Thanks for confirming @Stumpyk. 

Did you raise a complaint by filling out the online form?

Katie

[Stumpyk]

No. I got the agent I was speaking to raise it