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Link a device

MikeEngland27
Investigator
Investigator

‎26-07-2024 03:25 PM

Hi,

Hope anyone can help me. I can't use the app to manage my data or see my usage, it keeps on saying "Link your device". I've done this multiple times now, it even says "you have already linked this device" but I am not able to use the app at all. What am I supposed to do?

Also to give some context, I moved back to EE  from Vodafone. Now my profile still shows my old number but there is no way to change this, although my account shows the correct number.

Anyone can help? I just want to be able to login and see my data

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎26-07-2024 03:31 PM

@MikeEngland27 : Visit http://add-on.ee.co.uk/status when not connected to WiFi to see your data & credit status

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team

‎26-07-2024 04:17 PM

Hi @MikeEngland27 

Thanks for coming here 🙂

To get your EE account updated and linked correctly, please give us a call on 150 and our mobile guides will be happy to help. 

Leanne.

0 Helpful