Let’s try that again. We couldn’t find any products using the mobile number

[Hugo15]

Hi, 

I'm trying to verify my mobile number but it keeps coming up with the above error message.

My phone came yesterday and I got my old phone number onto the new phone with EE, texting NUMBER to 150 gives the correct number which I've been using but it still won't recognise any products using the mobile number. Any ideas? 

[nansivc]

I've got the same problem. I've tried on mobile and desk-top PC multiple times but no joy.

[Christopher_G]

Welcome to the community, @Hugo15 and @nansivc 

Is this on the My EE app or through your My EE account online, or both?

Chris

[nansivc]

It's on both for me

[Christopher_G]

OK, thanks @nansivc 

I recommend speaking to our Mobile Care team so they can check everything from our side and help you get set up fully.

Chris

[SquidEatingDow]

Hi Chris, maybe we could provide customers clarity & even reduce traffic to overworked colleagues by giving a steer on whether the App sometimes takes X days to recognise new contracts, or is it always instant? I.e. is the error message definitively indicative of an issue within X days of a new contract starting? Thanks for your assistance 

[James_B]

Hi @SquidEatingDow,

You should be able to add a number to the EE app as soon as the SIM card is activated.

SIM activations can take up to 24 hours.

James

[JasonWest1993]

did this ever get resolved? Spoke to someone on the phone who said its an EE wide problem and that systems are being updated with records so some accounts can't be managed online