Live chat not working

[Vic48]

That chat on the app not working keeps loading 

[Peter_W]

Good afternoon @Vic48, welcome back to the Community 😊

If you haven't already, can you please check to make sure your app and phone software are both fully up to date?

If these are all good, is it mobile data or WiFi that you're trying to connect via?

Peter

[Vic48]

WIFI

[Christopher_G]

Could you try it over mobile data please, @Vic48 

Could you explain a bit more about what happens when you try to use it?

Chris

[Vic48]

Sent from Outlook for iOS<>