Hello @Bob21or25 ,
Welcome to the community,
If this is the new My EE App, then you will have to register and go through the process. If you have not registered previously, and you are doing this via the web online, then you do have to register.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
