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Issues with updating card details on EE

SandyA
Investigator
Investigator

‎28-06-2023 10:55 AM

Hello, is anyone else having problems updating their payment details on EE's portal?

My card expired, so I couldn't renew my subscription pack, and when I tried changing the payment details to purchase the pack again, the process gets stuck on step 2, not letting me pass the authentication process and confirm card details.

10 REPLIES 10
SandyA
Investigator
Investigator
In response to Christopher_G

‎03-07-2023 12:13 PM

I haven't had a chance yet. I tried in the beginning and was put on hold. Will give it a go again once I have time, thank you. Ideally, it would be fantastic if the issue online could be sorted 🙏