Instant chat

Weekaren76 · ‎15-11-2022

Hi

Can you still have a Live Chat with an EE advisor? Rather than phoning. I can't seem to be able to find that option.

Thanks

Schockwave · ‎15-11-2022

Welcome to the community,

If you log in to the My EE App, click on help and then you can message or call, or alternatively click on the link here:

https://ee.co.uk/contact-ee/account-billing/mobile

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Bladerunr · ‎08-12-2022

I am on the page offered above https://ee.co.uk/contact-ee/account-billing/mobile

The "start conversation" button never appears.

I am a pay monthly by DD customer.

Clearly EE have made it as inconvenient as possible to cancel a data sim contract.

Leanne_T · ‎08-12-2022

Hi @Bladerunr

Thanks for coming here.

To cancel a contract you would need to call us on 150 or 0800 079 8586 and the team will be happy to help.

Leanne.

Ullah1921 · ‎04-01-2023

Yes, I want to cancel one my contract end 4th of February 2023

Katie_B · ‎04-01-2023

Good morning @Ullah1921.

I am sorry to hear you are looking to cancel.

To cancel your contract you will need to give us a call on 150.

Katie

Emily196 · ‎05-03-2023

My phone bill seems to get more and more expense each month and I don't know why

Christopher_G · ‎05-03-2023

Welcome to the community, @Emily196

Have you downloaded the bill from your My EE account to see if there are any extra charges?

Chris