Instant chat

[Weekaren76]

Hi

Can you still have a Live Chat with an EE advisor? Rather than phoning. I can't seem to be able to find that option.

Thanks

[Schockwave]

Hello @Weekaren76 ,

Welcome to the community,

If you log in to the My EE App, click on help and then you can message or call, or alternatively click on the link here:

https://ee.co.uk/contact-ee/account-billing/mobile

[Bladerunr]

I am on the page offered above https://ee.co.uk/contact-ee/account-billing/mobile

The "start conversation" button never appears.

I am a pay monthly by DD customer.

Clearly EE have made it as inconvenient as possible to cancel a data sim contract. 

[Leanne_T]

Hi @Bladerunr 

Thanks for coming here. 

To cancel a contract you would need to call us on 150 or 0800 079 8586 and the team will be happy to help. 

Leanne.

[Ullah1921]

Yes,  I want to cancel one my contract end 4th of February 2023

[Katie_B]

Good morning @Ullah1921. 

I am sorry to hear you are looking to cancel. 

To cancel your contract you will need to give us a call on 150. 

Katie

[Emily196]

My phone bill seems to get more and more expense each month and I don't know why

[Christopher_G]

Welcome to the community, @Emily196 

Have you downloaded the bill from your My EE account to see if there are any extra charges?

Chris