Just off from another mind bending call with Adam. As explained, all we
want is for the accounts linked, I don't need a call to discuss anything
else, no personal details, no changes, no additions. Simply link the
accounts and allow us to see the bill you e mail ME every month to say I
can view now. Adam reckons he can't do that without speaking to my partner
as she is the account holder. She works. I pointed out it was supposed to
be done through the app, it doesn't check its her. I said all I want is to
know if it can or can't be done. It can said Adam. Good says I, just do it
then. Not without her permission says Adam. I'll call 150 and just ask them
again, Adam will put a note on account to stop that. So for something I
presumed would ge automatic (one bill for all as previous), but turned out
I had to link through an app (anonymously) but which can't be done, we now
need to give permission for it to happen.
I gave up, suggested to Adam he close the complaint, send me an e mail and
I'll reply saying how good and helpful he's been. Adam says no he won't
send the e mail because I'm not the account holder. I pointed out I'll
still receive the one time my bill is ready, just I'll never get to see it.
30 days notice is it?
