How to activate fingerpring login on NEW EE app???

stephen5000
Skilled Contributor
Skilled Contributor

‎31-07-2022 03:54 PM - edited ‎31-07-2022 03:55 PM

EE just made me acccess a new app without carrying over any settings I have used for years. How do I activate fingerprint login for the app??? It is nowhere obvious!!

0 Helpful
7 REPLIES 7
Schockwave
EE Community Star
EE Community Star

‎31-07-2022 06:08 PM

@stephen5000 , the new app is being released on Friday, it is still in beta. Have you checked in settings, then log in settings, to see if it is available? 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
stephen5000
Skilled Contributor
Skilled Contributor
In response to Schockwave

‎31-07-2022 06:22 PM

It may still be in 'beta', but when I opened my app this afternoon that's what appeared. With respect, I have been using IT since the launch of Windows 3.1, I can assure you, the setting is nowhere to be found. They have either abandoned it (which I doubt), or hidden somewhere so that ordinary folk haven't a darn clue LOL

Leanne_T
EE Community Support Team

‎02-08-2022 11:36 AM

Morning @stephen5000 

 

Thanks for posting on the community. 

 

Could you try deleting the app and reinstalling this, when you are asked if you would like to set up a 4 digit PIN code please say yes to this option.

 

You will then be able to select how you would like to log in including fingerprint ID. 

 

Let me know how you get on. 

 

Leanne 🙂

stephen5000
Skilled Contributor
Skilled Contributor
In response to Leanne_T

‎02-08-2022 11:45 AM - edited ‎02-08-2022 11:50 AM

I should have posted an update. Yes, I experimented in registering a 4 digit PIN, something I have never done in a decade of using the EE app, and yes, once you have done that, you then get the option to request fingerprint login. Shame EE felt the need to 'hide' the option under this sub routine. May go someway to explain the in excess of a one hour telephone, 'help' queue as I'm sure many others are wondering why  basic options have been missed out on primary app settings...
0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to stephen5000

‎02-08-2022 11:47 AM

@stephen5000 , thank you for coming back here and giving us an update, that you have been able to set up your fingerprint, this will help if others have the same problem.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
stephen5000
Skilled Contributor
Skilled Contributor
In response to Schockwave

‎02-08-2022 11:53 AM

Hopefully on the next app update, they can insert the sentence on the PIN registering page, "registering a PIN will then allow you to activate fingerprint login"

Leanne_T
EE Community Support Team
In response to stephen5000

‎02-08-2022 05:14 PM

Thanks for coming back and letting me know @stephen5000 

 

I will pass this feedback to the relevant team 🙂

 

Leanne.