How do I access online chat

[Arsh5]

Hey

[Christopher_G]

Hi @Arsh5 

Welcome to the community.

Live chat is available for pay monthly customers. When it's available, it'll show a 'message us' option in the help section of the EE App.

Chris

[Carmeeeeen]

I would like to have an online chat with an agent 

[Christopher_G]

Hi @Carmeeeeen 

Live chat is available for pay monthly mobile customers through the EE App, under the 'help' section.

Chris

[Mesiradu]

Hi 

[James_B]

Welcome to the EE Community, @Mesiradu 🙂

How can we help?

James

[ejhindley]

Hi Leanne. I have a pay monthly account but I’m in Seychelles and do not have enough Wi-Fi to update EE app to access online chat and I urgently need to order a replacement sim as one of my devices was stolen. Please can you advise?

[Leanne_T]

Hi there @ejhindley 

Thanks for coming here. 

I am very sorry to hear this has happened, please contact our mobile guides to report the device as stolen, by calling us on +44 7953966250, and select the option for lost and stolen.

Please see our What should I do if my phone is lost or stolen? Help page for more details.

Leanne.