How do I access online chat

[Michael_D]

Hi @Sarjo2 

Welcome to the community.

If you have a pay monthly contract, you can access chat in the EE app. Once you are logged in, just select Help then Message Us.

Michael

[raviteja0112]

I lost my phone and sim i need my old sim only 

[Christopher_G]

Hi @raviteja0112 

Welcome to the community.

I'm sorry to hear that your phone has been lost. I recommend following the advice on our Lost or Stolen Mobile Phone help page to report it to our Customer Support team.

Chris

[Lreid5000]

I went to a store and ordered broadband and tv subscription and I have received no email confirmation for anything? 

[Lesley_W]

Hi @Lreid5000 

Thanks for coming to our community.

It's great to hear you have taken broadband with us. Did you get any paperwork from the store at all?

Lesley

[Lenon]

Good afternoon, I confused the day of the billing date, can you put it to debit on the 12th? I only get paid on the 12th

[Lesley_W]

Hi @Lenon 

Thanks for coming to our community.

We don't have access to your account here on the forum, but you can change this in your app. If you go to the Bills & Payments section, then scroll down and you will see 'Change your direct debit date'. Our customer care team can also do this if you give them a call on 150.

Lesley