Hopeless app

[LeavingEE5]

I am leaving EE because of the app. I try everything, switching off and on, trying to connect with just the phone signal, then with just wifi on,  password changes - after which I get emails saying password successfully changed - and then it doesn't work!! It's hopeless. I'll probably pay more elsewhere - I'm on a reasonably good deal - but it will be worth it. Life is just too short to continue struggling with EE!

[LeavingEE5]

I am leaving EE because of the app. I share your frustration,. I try everything, switching off and phone, trying to connect with just the phone signal, password changes - after which I get emails saying password successfully changed - and then it doesn't work. It's hopeless. I'll pay more elsewhere but it will be worth it. 

[Northerner · Accepted solution]

Hi @LeavingEE5 

Can you log into your online account.

Thanks 

[Schockwave]

@LeavingEE5 , I would suggest to ask customer service to do an account refresh, then login  again. Do you have the latest app?

[LeavingEE5]

On the latest app - I log in, and then it always says they can't load my info.

Tried everything.

On the website, yes I can. Leaving because I'm tired of trying and I'm not going on a wild goose chase yet again!!

[LeavingEE5]

Yes, latest app. But I'm not prepared to keep trying - they seem hopeless.