Gift data- App & Website issues

[planebird]

Anyone else having issues gifting data?I've been trying on & off for 24 hours to gift data to my children. The app and website say they have trouble connecting to the server and to try again or contact them. I'm currently 25 minutes into a supposed 45 minute wait to speak to someone.  

I've even deleted the app and reloaded it, but still the same.

Any help would be appreciated.

[AdeBrown]

I have the same problem.

It's happened several times in the past two months.

And effectsApp and website.

Not the best advert for a communications company

[planebird]

It took 40 minutes to get through. Luckily got it sorted but even then that call took around 15 minutes. The call centre blamed it on the new iPhone demand. 

[biranpq17]

How long is this going to last for

I'm not able to gift data today

[Katie_B]

Hello @biranpq17. 

Welcome to the community. 

Are you trying to gift via the app or My EE online?

Katie

[Time20]

Having the same problem at the moment can’t gift data to my daughter 

[biranpq17]

Via the app

Website not working either

[Leah0374]

Having the same problem too

[nick07966]

I rang customer services earlier and they told me an hour at about 11 o’clock.

 It’s 15:30 and my daughter is without data and I can’t gift any. The customer service agent couldn’t either. 

any ideas?

[Roadsiderodent]

I can't transfer data whilst it under goes maintenance,  hence the shared number on my account might incurr added costs, which I shouldn't have to pay for because your maintenance is being done during the working day. 😉 

[jezbaker]

How annoying that when the app is down, as it currently is for “improvements” one cannot gift any data!! Perhaps that would be an improvemen, allow gifting whilst EE mess around with their app!!!!