Ee cyber security app not working

[mitchmitchelloc]

Cyber security app not opening or working. 

[Schockwave]

Hello @mitchmitchelloc ,

Welcome to the community,

What do you mean by it not opening or working? Have you registered it?

[mitchmitchelloc]

Have been using for about a year, when you try to open the app the screen
just goes blank. As I have paid for the app I don't want to delete the app
and still be paying for it.
Thanks

[Ryanmw]

I'm currently having the same issue, saying my information has been found on the dark web. Click on it and the app is just a white screen 

[mitchmitchelloc]

Glad it's not just me. Hopefully can get it sorted as have previously had
my phone hacked hence the cyber security.

[Chris_B]

Try clearing the device history and cookies  and see if that works or and delete the app, restart your device and then reinstall the app and sign back in. 

[Cubanthighs]

Im also having the same issue

[Debbie_G · Accepted solution]

Hi @Cubanthighs.

Thanks for coming to the community.

If you're having trouble accessing the EE Cyber Security app, please get in touch with our customer support team. They’ll be able to check your account and help get this sorted.

Debbie