EE website is shocking, always displays errors

themanc
Contributor
Contributor

‎27-03-2024 08:15 AM

What on earth is wrong with the EE website. So many times I login to try and service my account, look at my bill or like today when I receive a text to say I have a new document, so go read it....

I then go to Plans & subscriptions and yet again get this every time - Why? The website is shocking and not fit for purpose

Or is it just me that keeps having this problem?

themanc_0-1711527305306.png

 

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5 REPLIES 5
Leanne_T
EE Community Support Team

‎27-03-2024 10:25 AM - edited ‎27-03-2024 10:25 AM

Morning @themanc 

Thanks for coming back to the community. 

Can you try clearing cookies and cache and opening a new web browser, can you view the plans and subscriptions menu in the EE account? 

Leanne.

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themanc
Contributor
Contributor
In response to Leanne_T

‎27-03-2024 10:50 AM

Hi @Leanne_T 

Tried that, even on a different browser too and still get the same.

 

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Leanne_T
EE Community Support Team
In response to themanc

‎27-03-2024 11:23 AM

Thanks for trying @themanc 

Have you recently joined EE? 

Can you view these details using the EE app? 

Leanne.

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themanc
Contributor
Contributor
In response to Leanne_T

‎27-03-2024 11:46 AM

been with EE a while, similar issues in the app. I struggle to get to see my bill, any additional costs etc. It's really frustrating 

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Leanne_T
EE Community Support Team
In response to themanc

‎27-03-2024 11:54 AM

Thanks @themanc 

I would suggest getting in touch with our mobile guides on 150 who can make sure everything is set up correctly for you, if you are unable to view the plans and subscriptions details. 

Leanne.