Hi there,
I wanted to express my dissatisfaction with the exceptionally poor performance of the EE website and app, which I have to endure every time I use them. I have never encountered a website or app that functions as poorly as EE's. The website loads painfully slowly and crashes completely when any ad blocker is active. I believe it is overly reliant on trackers and other unnecessary marketing scripts, preventing it from loading correctly if an ad blocker prevents tracking. When I turn off the ad blocker, the website takes ages to load, and half of the time it loads incorrectly. Not to mention the never-ending loading animations. The same issues apply to the app; half of the time, it displays an error message like 'something went wrong,' preventing me from checking my data, or, more frustratingly, sharing data - as if it were designed to fail at sharing. The only section that loads relatively quickly (by EE's slow website standards) is the Bills department.
I wanted to ask: what is going wrong? You are the broadband supplier, so why are your own utilities so painful to use in terms of speed? Please, don't try to blame other factors; it performs just as poorly on the 5G EE network as on my EE 1Gbps fiber network. Is there any explanation for this? Why do I always have to endure such frustration, almost like experiencing PTSD, every time I try to use your app?
Unhappy, long time user.
