Can’t use my credit or communicate with EE

[jonathanps]

Hi

I use pay as you go and have recently topped my credit up. When I log in, the credit shows in my account. However, I can’t use that credit to buy a pack. The app is currently unusable so I tried the website. I get a message saying that the payment couldn’t be taken. I have tried calling and texting 150. Texts don’t send and when I try to call I get a message saying that I don’t have enough credit to make the call.

What is happening????

[Leanne_T]

Hi there @jonathanps 

Thanks for coming to the community. 

When was the last time you used the SIM to make a chargeable call, send a text or top up before the most recent credit that has been added? 

Are you in the UK or roaming? 

Speak soon 🙂

Leanne.

[jonathanps · Accepted solution]

Hi Leanne_T

I've just sorted it out on my brothers phone with one of your colleagues. It had been dormant for longer than I thought and so was in hibernation. I’ll know next time!

[Debbie_G]

Thanks for coming back and letting us know, @jonathanps.

I'm glad to hear it’s all sorted now.

Debbie