EE not logging me in

Jessica7297 · ‎03-09-2022

Hi I’m new and I want to switch to ee from my current network but I’m having trouble with the app having problems and it stops me logging in and looking at deals for the sims and internet

advice please

Schockwave · ‎03-09-2022

Hello @Jessica7297 ,

Welcome to the community,

Could you please log out of EE and then try again, as you are a new customer, you would need to log out and then you should be able to do your order and once you have received your SIM card send the PAC code from your previous network to EE and that will transfer your phone number over. Hope this helps.

Make sure you get a PAC code from your previous network and once you have your EE SIM card, then give the PAC code to EE.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎03-09-2022

Hello @Jessica7297 ,

Welcome to the community,

Could you please log out of EE and then try again, as you are a new customer, you would need to log out and then you should be able to do your order and once you have received your SIM card send the PAC code from your previous network to EE and that will transfer your phone number over. Hope this helps.

Make sure you get a PAC code from your previous network and once you have your EE SIM card, then give the PAC code to EE.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Northerner · ‎03-09-2022

Hi @Jessica7297

What error do you receive?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.