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Bill

Bazzaxi
Visitor

‎03-09-2022 01:36 PM

Why is my bill never available to be seen.

Also my last bills were higher,  but I can't find out why because of the updated app.

Losing faith in Ee, who I've been with for more years than I can remember 

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎03-09-2022 02:50 PM

Hello @Bazzaxi ,

Welcome to the community,

In the new app click on bills and payments, you will then be able to download the bill and see why you are paying more, what extras etc. You can also do this via the web, logging in there,  not sure how you were trying to see it, but is quite easy to navigate, just takes a bit of getting used to.

Not sure why you are losing faith in EE, I have been with them since 1995 when they were Orange.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Northerner
EE Community Star
EE Community Star

‎03-09-2022 03:54 PM

Hi @Bazzaxi 

As @Schockwave said you can log into your account online and download your bills. Any extra charges will be itemised.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.