EE mobile plan isn't showing in app or line

[Alexande]

I have been with ee since October and I am really really disappointed EE claims to be the uk number one network provider for 12 years running i don't see how when I get told the same thing the app doesn't show my number or my plan i can't see my bill and they want me pay for a part time service EE i am very very disappointed for the service I am paying for October since the app and website my mobile contract details i feel like leaving EE.

[Schockwave · Accepted solution]

Hello @Alexande ,

Welcome to the community,

It looks like your number has not been linked to the app. Have you tried speaking to customer support? They are the ones who can take a look and sort this out for you.

[Alexande]

Yes I have spoken to them since October on the phone and in store I got a
open case but nothing has changed I uninstalled the app linked my number
doesn't show tried linking my number again and it says number already
linked but nothing is showing i can't see my bills or anything its so
frustrating.

[Schockwave]

@Alexande , I would suggest asking them to do an account refresh, that usually sorts things out.

[Northerner]

Hi @Alexande 

This issue is on both the app and online web portal.

If so ask EE CS to delete your online profile and then register again.

Thanks 

[Alexande]

Ok