ee app

[Rob19541]

I cant get passed the second fingerprint stage before the app comes up with the "we've got a problem" message. I have switched off, re innstalled etc. Any ideas? 

[Northerner]

Hi @Rob19541 

What device.

Are you using WiFi.

Thanks 

[Rob19541]

Thanks for your response - Huawai P30 lite, yes, I am using wifi. 

[Alex_H]

@Rob19541 Is this when trying to setup a biometric login when you first login to the app? If you try logging out of the app by selecting the profile in the top right and then the log out button, it will take you back to first time setup, if you select to skip using fingerprint login are you able to login ok or do you still have issues without the fingerprint? 

Are you able to get logged into your online account on a web browser without error? 

Alex

[Rob19541 · Accepted solution]

Thanks for responding - seems to have sorted itself out, fingers crossed......

Sent from Outlook for Android<>

[Chris_S]

That's great news @Rob19541 

Thank you for updating us.

If you need any further help, just let us know.

Chris S