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EE apps account

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Winni
Visitor

‎08-09-2023 12:56 PM

My daughter forgot her EE apps account username and password, and thus is not able to login.  Is it possible for me to register for her under my account, so that I could manage 2 phone numbers with my own account?   Thank you.

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Alex_M
Star Contributor
Star Contributor

‎08-09-2023 01:02 PM

Hi @Winni 

I would suggest that you get in touch with the mobile care team by calling 150 from your EE mobile or 07953 966 150 from any phone, they will be able to add your daughter's phone to your account, and set you up as the billing contact for her.

You will need your daughter to be with you when you call, as they may need to speak to her to confirm her identity.

Thanks,
Alex

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM

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Alex_M
Star Contributor
Star Contributor

‎08-09-2023 01:02 PM

Hi @Winni 

I would suggest that you get in touch with the mobile care team by calling 150 from your EE mobile or 07953 966 150 from any phone, they will be able to add your daughter's phone to your account, and set you up as the billing contact for her.

You will need your daughter to be with you when you call, as they may need to speak to her to confirm her identity.

Thanks,
Alex

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM