EE app

[Kinsey5156]

The EE app is not working. I cannot see my accounts and it has been saying try again later for the last few days. We were on the phone with BT about our landline and.she could see our EE accounts for our mobiles. She updated them. 

We tried to see our mobile accounts on the app and it says not available try later.

This is not the fist time the app hasn't worked.

[Northerner]

Hi @Kinsey5156 

Can you log into your online EE account.

Thanks 

[Kinsey5156]

Yes but it only shows one item not our mobiles.

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[XRaySpeX]

@Kinsey5156 : What is the item it does show?

[Kinsey5156]

Just our mobile Broadband, not our mobile phones.
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[Leanne_T]

Hi @Kinsey5156 

Thanks for coming to the community. 

Is the mobile broadband also on the same pay monthly account? 

Have you been able to view the mobile accounts if you log into the EE account online? 

Speak soon 🙂

Leanne.

[Kinsey5156]

I usually view all the accounts on one app. The mobile Broadbandband is on one pay account and the two mobiles are on another.
It all used to show up on one app.
It is a nuisance that I can't view them.

[Leanne_T]

Thanks for coming back to me @Kinsey5156 

Can you try linking the products in the EE app, if you enter the mobile numbers does this work for you? 

Leanne 🙂

[Kinsey5156]

WhenI try linking the items it tells me the items are already linked!

I give up. My BT app never has this trouble.
Sent from Proton Mail Android

[Leanne_T]

I am sorry you are having this problem with the EE app @Kinsey5156 

I would suggest getting back in touch with our mobile guides on 150 to get this looked into in more detail for you. 

Leanne.