EE app not working ever

[tygrysa]

I have tried several times to log into the app over last few weeks never ever works. I have tried uninstall and reinstall doesn't work just comes up with "sorry there seems to be a problem" I also try to log onto the website and I can't access anything all I want to do is upgrade 

[Malkthealk]

Jeez, I'm a Software engineer/Web Developer and could have had this fixed in the time I've tried logging in successfully without being asked to log in again after numerous logins.

[Chris_B]

@Malkthealk  It’s nothing do with that app, if accounts are off line for maintenance than it affects the app as the app is just a portal your account.   

[MaryVen]

Five devices and not able to use the app with one of them. I can get into them on a browser. This demonstrates clearly that it is the app and its still going wrong.

[CraftyJon]

I'm having the same problem. I have no access to my account and have never been able to access it.

I called support three times with no success. Terrible service. They have no idea what is causing this issue.

[Chris_B]

@CraftyJon  have you asked customer support to reset your online account ?   The app is just a portal to your online account it’s not a stand alone app.  

[CraftyJon]

I will ask them, Chris, but the system cannot find my or my son's phone numbers. We have two phones on the business account. Surely one of the support staff would have suggested a reset at some point?

[Chris_B]

@CraftyJon  Unfortunately customer support don’t they just assume it’ll sort itself out.   This sort of thing happens when EE do account maintenance and for some unknown reason it can effect some customer accounts and then they have login issues as the system just doesn’t reset itself. 

[Sarah767]

Hi James

I'm having problems with the EE app and contacted the technical team but still can't log in.

[CraftyJon]

No, it wasn't for me. Still down now in April 2016.

[CraftyJon]

I have been unable to register my phone for 2 years or more. Disgraceful! I keep being told it is fixed, but it is not fixed. To rub salt into the wounds. EE keeps charging me £4 to post out my statements. Something I could read online if only they would fix the problem.