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Document to view?

Laura1510
Visitor

‎02-06-2024 08:11 AM

I recently took out a new contract with EE for minutes data etc and a new phone and everyday since I have received a text saying there is a document for me to view in myee. I have searched everywhere on the app and on the desktop version and I can’t find a document to view anywhere. I have searched under bills and payments and plans and subscriptions. I can see details of my contract but no document. I’ve been into store and called 150 and no one seems to have any idea??!

3 REPLIES 3
Christopher_G
EE Community Support Team

‎02-06-2024 10:11 AM

Hi @Laura1510 

Please tap 'view full usage' in the EE app and look for ' Your documents' on that page.

Chris

NerdyWizard
Explorer
In response to Christopher_G

‎23-06-2024 09:16 AM

Hi Christopher,

Having the same issue and there is no "Your Documents" after clicking full usage

James_B
EE Community Manager
EE Community Manager
In response to NerdyWizard

‎23-06-2024 11:38 AM

Hi @NerdyWizard,

If you have received your new phone and your documents still aren't available to view, please get in touch on 150 so a member of the team can raise a support ticket for you.

Thanks

James