EE app down

Samsungphone
Explorer

Hi, anyone know when the app will be up and running again? I need to gift data.  Thanks.

13 REPLIES 13

There is no error message - the app just hangs with a black screen with very small blue dots static in the centre (these dots would normally be animated, of course.) The Android back button does nothing, but if I open the "swipe 'em away" page, I can do just that. Eventually, Android realises that the EE app has gone rogue and tells me that it is no longer responsive (or something like that).

 

Christopher_G
EE Community Support Team

That's really strange, @ChristopherM 

Are you able to log into the My EE desktop version on your phone?

Chris

Hi ‐ Yes, I can log into the desktop version apparently.

Sent from Outlook for Android<>
Leanne_T
EE Community Support Team

Thanks @ChristopherM 

In this case, please get back in touch with our tech gurus on 150 and they will get the ticket looked into and make sure this is still open and will be investigated 🙂

Leanne.