EE Website

[Vennwood]

I've been with EE for over 10 years and can honestly say the service for both mobile and broadband has been excellent so no concerns whatsoever.  However I have constantly had issues when using the EE website and app.  While I can understand and accept the occasional  hick up but this has to be one of the most buggy websites/app I have ever come across.  I regularly have to switch from Google to Edge and have never been able to switch from mobile to broadband while logged in .  Has anyone else had these issues?

[Peter_W]

Hey there @Vennwood.

Welcome back to the Community!

When it comes to the EE App, if you're noticing issues with this I'd recommend deleting it, clearing your cookies and cache, then giving this a fresh install. 

It's also worth checking in with our customer care team, and they'll be able to check how this is all set up at our end too.

Peter

[Vennwood]

Clearing cookies and cache didn't help and it also happens on my mobile (Iphone 12 pro max)

[Rach_H]

Thanks for giving this a try @Vennwood.

Have you spoken with the team so they can get this looked into?

Rach

[Vennwood]

Thanks Rach