EE App not working after update

[MartinGM]

After the latest EE App update, the App no longer works for me.

I can login and see my plan etc, but when I try to see my usage - the thing I really need - it says that I have 0 remaining (untrue)  and then . . . "Something went wrong and we cannot show you your remaining data at the moment. We're sorry about this. Please try again in a few minutes."

It's been like this for over a week.

What can I do ?

[MartinGM]

Thanks Chris,
I'll post here when I'm back
Martin

[Christopher_G]

Thanks @MartinGM. Enjoy the rest of your trip.

Chris

[MartinGM]

Well that was strange !

For 2 days after I was in the UK the App was showing no data. Now it is showing 125 GB.

Here are the strangenesses . . .

1. Not sure why the App, or my EE account on the web, didn't show my usage - why would being abroad affect that ?

2. Not sure why the App says "Something went wrong and we cannot show you your remaining data at the moment. We're sorry about this. Please try again in a few minutes." Trying again in a few minutes is the wrong advice. Trying again when you're home would have been better.

3. I seem to have gained about 3GB whilst I was away - not complaining, just bemused.

Anyway, all back to normal now, thanks for the support.

[Christopher_G]

Hi @MartinGM 

If you'd like someone to take a look at it for you, our Mobile Care team have access to your account if you call us on 150.

I'm glad it seems to be working now anyway. Definitely worth keeping an eye on it.

Chris

[MartinGM]

Thanks