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EE App issues

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Konstantinos11
Investigator
Investigator

‎29-04-2026 10:49 PM - last edited on ‎01-05-2026 10:20 AM by

 
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41 REPLIES 41
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ee_user14
Skilled Contributor
Skilled Contributor
In response to Chris_B

‎01-05-2026 08:19 AM

@Chris_B @Hswarrior1987 

I agree that "every single customer" is stretching things, but there's evidently a wider issue.

I've cleared my app cache & data, which is equivalent to a reinstall, without any change.

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Christopher_G
EE Community Support Team

‎01-05-2026 10:21 AM

Hi all.

We're aware of a small number of customers who were able to access their EE accounts online, but weren't able to use the EE app yesterday. A fix was put in place last night, and users should be able to log in as normal this morning. We're sorry for any inconvenience.

Chris