EE App and Online Account

[SaproDTS]

Does anyone know how to fix the error “Sorry, there seems to be a problem” ?

 The app and the online account used to work when I got just the broadband, but when I got the sim too looks like my account got blocked or something. I tried to clear the catch and cookies

 

[XRaySpeX]

No, any fix would be in the hands of EE.

[Chris_S]

Hi @SaproDTS 

Welcome to the EE Community.

Are you able to get access to your My EE App this morning?

Chris S

[SaproDTS]

Nope. Is like that for over 4 months. I called to the ee but without any help

[Chris_S]

Thanks for letting me know @SaproDTS 

We'd need to get our technical support team to look into this for you.

I'd recommend giving us a call, then a guide can help you further.

Chris S

[AnonymousT]

Been like it for years, for 2 years I have Never been able to see my account and EE are so useless they can't sort it out. 🤷‍♂️ Tried complaining, emailed CEO and nothing, still the same. Good luck

[Ritu_D]

Hi @AnonymousT 

Thanks for reaching out here on the community, I am sorry you have been having difficulties accessing your account. 

What was the outcome of your complaint the last time you spoke with our guides? 

Thanks 

Ritu