EE App and Online Account

SaproDTS · ‎05-06-2026

Does anyone know how to fix the error “Sorry, there seems to be a problem” ?

The app and the online account used to work when I got just the broadband, but when I got the sim too looks like my account got blocked or something. I tried to clear the catch and cookies

XRaySpeX · ‎06-06-2026

No, any fix would be in the hands of EE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_S · ‎06-06-2026

Hi @SaproDTS

Welcome to the EE Community.

Are you able to get access to your My EE App this morning?

Chris S

SaproDTS · ‎06-06-2026

Nope. Is like that for over 4 months. I called to the ee but without any help

Chris_S · ‎06-06-2026

Thanks for letting me know @SaproDTS

We'd need to get our technical support team to look into this for you.

I'd recommend giving us a call, then a guide can help you further.

Chris S