EE App Loading Bug

[iammbuk]

Hi All

The EE app for me this morning is not loading get a welcome to EE and then get a spinning wheel of doom, I can see others with the same issues this morning, was working fine yesterday, seems to be since last night iOS update 18.0.1  anyone else see the same issues - I have tried uninstalling and reinstalling but you get the same

This is what happens, and doing the same on multiple devices

[JimM11]

@Colesey Android or IOS version of the app, and do you know what version you are at presently?

[Weety]

Mine too is working

i checked the App Setting, and it looks like they removed the notification option under Device Permissions (as that area was spinning on first use)

[Bluemoon11]

Yep all good here too. 👍

[Gordon1074]

App now working albeit with limited options.  Hope full functionality returns soon.

[Colesey]

@JimM11 

its seemed to have fixed itself now- been stuck on that screen for the last couple days but now its working again…weird….

[barryd3]

same here lets see how long it lasts

[JimM11]

@Colesey App sometimes does not go anywhere when there is a connection issue to the EE servers, not seen your specific message, but chocolate and teapots are what i think about it..

[Ewan15]

Yep mine is working again now as well. I have had to wait a week for EE to fix the issue which must have been done at their end.

[iammbuk]

EE pushed an update oput a few days ago all working again including push notifications

[Allybarr1983]

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@Debbie_G wrote:

Thanks for getting back to me @iammbuk.

I recommend getting in touch with our tech guides, they will be able to access your account to look into this further and open a support ticket for your EE App if needed.

Debbie 🙂

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This is happening for me too , I'm suspecting it's for everyone how can a tec company have such a poor app and web site ?