EE App Loading Bug

[iammbuk]

Hi All

The EE app for me this morning is not loading get a welcome to EE and then get a spinning wheel of doom, I can see others with the same issues this morning, was working fine yesterday, seems to be since last night iOS update 18.0.1  anyone else see the same issues - I have tried uninstalling and reinstalling but you get the same

This is what happens, and doing the same on multiple devices

[Chris_S]

Hi @seanf120 Amazing choice of device there, I can't wait to get my hands on the iPhone 16 at some point myself.

Have you managed to install updates on your device since you received it?

Chris S

[Linzi_H]

Hi @Ewan15 

I'm going to send you a Private Message to grab a few details.

Linzi 

[Linzi_H]

Hi @Killaway 

I have sent you over a Private Message to grab a few details.

Linzi 

[Linzi_H]

Hi @Gordie3 

I'll pop you over a private message so I can take some details,

Linzi 

[Linzi_H]

Hi @iammbuk 

I will send you a private message so I can take a few details,

Linzi 

[Linzi_H]

Hi @Weety 

I've sent you a private message to take a few details,

Linzi

[Linzi_H]

Hi @Alyx_L 

I've sent over a private message to grab a few details,

Linzi

[iammbuk]

Almost a week and still no fix, really bad SLA on EE part

[Linzi_H]

Hi @jctlorde 

Thanks for coming back to us about this. I'm going to send over a Private Message so I can take a few details.

Linzi 😊 

[Gordon1074]

Hi,  Hope that the app is fixed soon.  Been going on for too long.  The fix from the guides is to do a factory reset of your hub.  This does not work and I lost all my contacts on home phone.