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joint account

I have two sim cards on one account and would now like to have separate accounts is this possible 

cher770 by • Visitor
  • 2 Views
  • 1 replies
  • 0 Helpful

Bill

I’ve been trying to pay my Bill for a week now and it isn’t loading for me to do so. I’ve tried and tried. Has anyone else had this issue? 

Data Plan

Hi, I’ve recently put my add on sim card into a different phone but the data plan has moved with it and when I check my account it tells me that the sim is still on a unlimited plan but on the phone it tells me it has 2GB of data it can use, can anyo...

RubyD96 by • Investigator
  • 29 Views
  • 3 replies
  • 3 Helpful

Upgrade Problems

I've been trying to upgrade as I have a message saying " YOU CAN UPGRADE FOR FREE"  I'm on a NO Frills Sim 25g Tarrif. (Old BT) I've no problem changing to a newer EE tariff with a phone. However when I pick a phone it says " it looks like there are ...

EE TV Box Pro App Issues

Has anyone else been experiencing problems recently where apps on the EE TV Box Pro keep randomly crashing when watching something? No warning, no error messages, the box just goes back to the home screen.I noticed the Now TV app has had an overhaul ...

LaurieT91 by • Investigator
  • 121 Views
  • 4 replies
  • 1 Helpful

Devices disconnecting every 5 minutes

Hello . We switched to EE in October from Sky and have had disconnection issues from the WiFi hub since it was installed. ( Essential Fibre 36 ) The lights on the hub never change but basically we will lose connection every day several times a day. S...

New5 by • Investigator
  • 376 Views
  • 22 replies
  • 2 Helpful

Upgrading sim only

Hi, I’m currently on a sim only contract. Looking at changing it to sim + phone contract. If I was to upgrade now would I be charged for the contract on my normal date or would I be charged when I receive the device?

Don't have network in my home

Hello can you help me i still dont have network in my home i have a small baby i still have time to pay my bils thats i dont now why my connect is not working  Marta *******  ************** [Mod edit: Please do not share personal details as your post...

Really poor upload speed

I have the mobile 5GEE broadband mobile router. Download is over 200mbps in Surbiton on the edge of London but upload is less than 1mbps. I don't know why it is so slow. I am using 2 external aerials plugged into the back and have tried resetting the...

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