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Discovery+ (TNT Sports) activation issue on the EE app

NickBS
EE Community Manager
EE Community Manager

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section.

We’re investigating this issue, but you can activate this via the web in the meantime at https://ee.co.uk/plans-subscriptions

32 REPLIES 32
STEVEJ7
Visitor

Hi Nick,

I have tried the web as you suggest but getting the same message. This has been down for almost a week at least. Any idea when the problem will be fixed

Peter_W
EE Community Support Team

Hey there @STEVEJ7, welcome to the EE Community!

Just to be sure here, are you trying to activate Discovery+ via the app like Nick mentioned, or is this already up and running and you get errors when trying to view content?

If it's the latter, what errors are you seeing here?
Peter

Lifn
Valued Contributor
Valued Contributor

Ee was so bad

3hrs on phone getting passed around getting nowhere

Even told 55inch TV with 55mb  is to big  to stream without buffering in HD

All 3 boxes kept freezing or screen goes black

They let me cancel 12months early and gave me money