Discovery+ (TNT Sports) activation issue on the EE app

[NickBS]

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section.

We’re investigating this issue, but you can activate this via the web in the meantime at https://ee.co.uk/plans-subscriptions

[Lifn]

After hours on the phone and  months of speaking to lots of people going over same things 1 person in the technical management team activated discovery plus

But Ee give up on apple TV after months and hours on the phone

They credited me what the cost cost of what  apple TV would be.

Also finally got accounts linked

Mini box now just drops Internet connection and have to keep unplugging it.

Ee is not good

[Peter_W]

Good afternoon @Becca894, welcome to the EE Community. 

Could you please let me know what's happening when you try to activate this, and did you get a chance to try the link @NickBS shared originally?

Also is it a mobile or broadband/TV contract that this is included as part of?

Peter

[Mchristie2]

What did the clowns do to activate it ? I’ve had same issue for 6 weeks - spoke to at least 15 agents who either pass me through to discovery sports or ask me again to activate it where I get the technical errors after getting sent the pin code. 
I’ve escalated it to the back office team but they seem as useless and also raised a complaint. 
This worked before I got a new contract and I’m getting more and more **bleep**ed off that nothing is getting done about it. 
the technical agents once they hear about this can’t wait to pass you through to discovery sports when their issue is clearly on the EE end. 
so so frustrating 😡😡😡😡

[Peter_W]

Good afternoon @Mchristie2, welcome to the EE Community. 
I'm disappointed to hear that you've had such a tough time getting this activated too. 

When you head to the link shared in the original post on this thread, has it allowed you to add it on?

If it's added, have you made sure that you're using mobile data rather than WiFi when verifying your number?

It can be worth giving a different browser to your usual one a try too, for example Chrome instead of Safari.

Peter

[Mchristie2]

Hi Peter

tried link but it won’t let me go to subscriptions after I’ve logged in. Tried it on chrome safari the lot. There’s something screwed up with my app and account since my new contract started after 17-10 when I got iPhone 16 pro max.  I can’t see my plans and subscriptions and also my mobile add ons on either the app or the web - so there is something screwed with my account setup. 

have tried the non WiFi route and that’s a red herring for me anyway. Must have tried it 10 times over last 5 weeks. 
ive wasted 10hrs talking to support - they guide you down a route then just transfer you to discovery sports which is so annoying. 

[Lesley_W]

Thanks for trying that @Mchristie2.

You mentioned you are using an iPhone, do you have Private Relay turned on? You would see this in settings > click your profile at the top > iCloud.

Lesley

[Mchristie2]

Tried that yesterday. Also it’s not linked to iPhone as nothing is showing up or activating when I use a pc either. 
it’s account related somehow and yet non one in support has a clue or interest how to fix it. 
been with ee around 15 years and this is worst issue yet. 

[Lesley_W]

I'm sorry that isn't working @Mchristie2 

If it's an account related issue, we'd need to get someone who can access your account to look into it. If the team opened a complaint for you, did they advise of any next steps with that?

Lesley

[Mchristie2]

Hi Lesley

no didn’t mention next steps , timelines or anything. I’ve not heard a thing regarding it in around 2 weeks. It feels like no one in support is interested in fixing it tbh. 

ill call again and raise another complaint and hopefully speak to someone competent. 

[Lesley_W]

I'm sure they will be able to take the steps needed to get this resolved @Mchristie2 

If not, they will be able to escalate your complaint and go from there.

Lesley