Data gifting been down for days now

[craigengineerin]

I have been unable to gift data for days now what is going on?

[Leanne_T]

Hi @craigengineerin 

Thanks for coming back to me. 

When you spoke to our mobile care team a few days ago to manually gift the data, have they complete a support ticket to get this looked into for you? 

Leanne.

[craigengineerin]

No they told me it would be sorted soon

[craigengineerin]

I did try and ring last night but they closed, I will ring now

[craigengineerin]

Not sure what caused it but all working now... after help from customer support...phew

[Leanne_T]

Thanks for letting me know @craigengineerin 

Leanne 🙂

[Dawny7]

EE needs to sort this ASAP you are leaving people without data!! A message from EE to all customers would be nice !! Sort it out !!!!😡

[Tamalyn11]

Trying to gift data now from app, my partner has no data, he is in the UK and yes I have full unlimited data. Account is not in arrears. It just says data gifting failed!!

[Laws10-]

It's the same for me no data gifting, tried reinstalling the app couple of times now and still the same. Its annoying as need it for work.

[James_B]

Hi @Laws10-,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems gifting data. Please get in touch with Customer Care and a member of the team will be happy to move some data manually for you.

Thanks

James

[Fraser_Mcconnel]

Hi James, 

Thats great when the phones are open but they have just shut and left my family without a decent internet connection in the caravan because the App and online login isn't working. As others have said this isn't good enough, I pay £100 just on Sim contracts per month and expect a level of service. The basics should be easy, never had this issue with Sky and they rolled my data over each month...