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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 10792 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 24345 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 517386 Views
  • 0 replies
  • 12 Helpful

Resolved! Data retention

How long do EE records go back and what happened to data from orange and T-Mobile? id like to know how long I’ve had my mobile number and how far back my information goes but I don’t want a copy of it. thanks

Lj37 by Investigator
  • 1202 Views
  • 7 replies
  • 2 Helpful

Deactivated account

I need some help please. I am trying to order my son a mobile but getting Account Deactivated. How do I get this resolved  ? 

802 by Investigator
  • 669 Views
  • 4 replies
  • 0 Helpful

Still service is crap

Again always updating but I see northing changed can't wait to close my contract and move always updating for what and I need to send emergency data my son no good 

See42 by Explorer
  • 596 Views
  • 3 replies
  • 3 Helpful

Resolved! Hello

Hi I activated my Netflix smart benefit since 2month and  I never received any activation code.  Where I can find