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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 10807 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 24357 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 517643 Views
  • 0 replies
  • 12 Helpful

Deactivated account

I need some help please. I am trying to order my son a mobile but getting Account Deactivated. How do I get this resolved  ? 

802 by Investigator
  • 669 Views
  • 4 replies
  • 0 Helpful

Still service is crap

Again always updating but I see northing changed can't wait to close my contract and move always updating for what and I need to send emergency data my son no good 

See42 by Explorer
  • 596 Views
  • 3 replies
  • 3 Helpful

Resolved! Hello

Hi I activated my Netflix smart benefit since 2month and  I never received any activation code.  Where I can find 

Website will not let me log in

I am a PAYG customer. upgrading to a contract, I have my phone but nothing works on it.I have tried my old sim, but I guess that is registered to my old phone still?Putting in the new sim does nothing, no EE logo, but my parent can call the new numbe...

sidknee by Visitor
  • 337 Views
  • 2 replies
  • 0 Helpful

Login Error

Hi I'm a complete newbie having got my new SIM for my SIM only contract yesterday.  I registered yesterday evening but am unable to login  via app or website. I just get login error and yet if I click on register in top right I can then see my detail...

Harriet24 by Investigator
  • 1102 Views
  • 7 replies
  • 0 Helpful