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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 590217 Views
  • 0 replies
  • 12 Helpful

bug

i have been having this issue for days now. when logged into Account and then go to the add multiline discount 20% off link it says login which i already am and when do this just directs straight back to my main Home profile page? i have chatted with...

pgm671 by • Contributor
  • 821 Views
  • 9 replies
  • 0 Helpful

I can’t login

Hello there I am trying to login into my ee account online and in the app and it says Sorry, we were unable to complete your request right now. Please try again later I have tried all day long and it still the same problem please resolve my issue tha...

Pin

When I want to login to my account in my app after email and password the app want a pin (4number) but I don't know what is the pin

Reza1982 by • Investigator
  • 647 Views
  • 1 replies
  • 0 Helpful

https://add-on.ee.co.uk/status gives a 403 Forbidden error

Hi,On both my mobile and for my dongle I get a 403 "Forbidden. You don't have permission to access this resource." error message when I try to access it. I noticed this issue was reported in August and one of the suggested solutions was to clear the ...

nancy_s by • Investigator
  • 4779 Views
  • 31 replies
  • 12 Helpful

resetting my card details

when adding a new card to top up via the EE ap on my Apple Iphone 61)I put in all the details of the new card, address etc2) then it asks to send an OTP security to my mobile number3) then I press the button on the phone at the bottom to go to messag...

Resolved! Account Holder

It states I am not the account holder when I am? How do I change this? 

Hill14 by • Explorer
  • 899 Views
  • 6 replies
  • 1 Helpful

having problems!!!

i feel like i have joined the EE community or else i doubt id be writing this message but it is still requesting that i add a device or join th community...any ideas? thanks in advance 

live chat upgrade

Can anyone help me find a live chat to upgrade because I've been looking on contact us page and nothing comes up. Ive been on hold on 150 for over an hour now and slowly loosing the will to live Thanks x

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