Customers service

[Risper]

Live chat with EE

[XRaySpeX]

@Risper :  If you are on contract, Live Chat will be found under the Help section of the MyEE app.

For what do you need it? Perhaps we can help if your query is not a/c specific.

[Risper]

My sim is inactive cnt do anything 

[XRaySpeX]

@Risper : Are you on contract or PAYG?

Where are you?

[Risper]

Contract

[XRaySpeX]

I asked 2 Qs. You answered 1 😞 . We can only help you when you provide all relevant info & answer all Qs. We are not mind-readers!

[Risper]

I am on contract with EE that was the question.then I needed help my sim is inactive from last night after I tried to use esim it converted successfully to esim but then it’s into service cnt call or text wanted to reactivate my sim and get back my line and delete esim because I didn’t know it will cause all this wanted to have two sim cards on that all please 

[Risper]

It’s Inactive now cnt receive or make any call or text it is showing no sim.i went to EE shop earlier and was told to call customer care

[Risper]

I am in uk slough

[XRaySpeX]

When you convert to eSIM it does deactivate the physical SIM as you can't have 2 SIMs on the same no.