Contact a human

[AnnoyedcustomR]

WHY CAN I NOT TALK TO A HUMAN. I AM TIRED OF GOING THROUGH PRESS ONE FOR THIS TWO FOR. I AM LOSING TH E WILL TO LIVE. IF I COULD TALK TO A HUMAN ONE MINUTE WOULD DO. ARE ALL MOBILE COMPANIES SO UNCARING OF CUSTOMERS THAT THEY HAVE SUCH DODGY SUPPORT? 

[Colstalex]

All companies make it impossible to speak to a human now. They seem to believe that everyone’s questions are simple and can be answered in the help section. A quick Google search will normally give you a phone number to call them on, just make sure it is an 03XXX number not and 08 or 09. 

[Mich0977]

I have been phoning multiple time can’t get to talk to a human 

[W4alker]

Why can't I speak to a human

[Colstalex]

You can speak to a human in an EE store, that maybe your best way forward. If they can answer it they can call a human for you.

[Alex_H]

HI @W4alker,

Welcome to the EE Community

What issue are you having with getting through? Our contact centres are open as normal today, our contact information can be found on our contact us page. Press option 1 to use our digital menu in a link sent by text or option 2 to use the traditional voice menu to get to the right department. 

If you let us know the specific issue you are having with getting through we can help advise. 

Alex

[Lexileigh1829]

Hi my daughter has gone aboard do I need to let you know about this so she can use her phone xx

[Peter_W]

Hey there, @Lexileigh1829.

Welcome to the Community!

If your daughter is on pay as you go, roaming will be enabled by default, but you will need to use the SIM for a chargeable call or text here in the UK before this can be used abroad.

For pay monthly, you can check roaming settings by sending us a text with ROAM to 150, and if needs be you can activate it via these options too.

Finally i you want to check out costs and add-ons, which can vary by plan, please head over to our roaming pages here:

Roaming Costs | Help | EE

Peter

[Karen1101]

Hi I trying to pay my bill

[Alex_H]

Hi @Karen1101,

Welcome to the EE Community

Please see our help page which has all the different  ways you can pay your bill.

Alex