No contact since order placed

[Markyshep860]

3days ago placed a order on the site for pay monthly.paid upfront payment still showing as pending.had email straight away to say thanks for your order with a reference number but that's it nothing else since and funds are sat waiting there .have I been accepted or not ? 

[Chris_B · Accepted solution]

@Markyshep860  you need to call customer support about this, this public forum has no access to your account to give you the answer to your question.