Contact a human

[AnnoyedcustomR]

WHY CAN I NOT TALK TO A HUMAN. I AM TIRED OF GOING THROUGH PRESS ONE FOR THIS TWO FOR. I AM LOSING TH E WILL TO LIVE. IF I COULD TALK TO A HUMAN ONE MINUTE WOULD DO. ARE ALL MOBILE COMPANIES SO UNCARING OF CUSTOMERS THAT THEY HAVE SUCH DODGY SUPPORT? 

[Northerner]

Hi @AnnoyedcustomR 

You go via the IVR to direct you to the correct person. 

Thanks 

[Mcul]

Completely agree. Plus it’s 2024 why no way to email contact. I seem to spend my life on the phone trying to get problems solved by EE. On the verge of taking my business elsewhere 

[Northerner]

Hi @Mcul 

Email is a poor customer tool and that is why EE have the 150 number and chat, however during busy times you may need to hold. 

Thanks 

[bristolian]

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@Mcul wrote:

Plus it’s 2024 why no way to email contact.

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There's very little that email can do, which a forum such as this can't. Email contact for CS is very much the exception in the industry, I don't know of any major operator whom offers it.

[AnnoyedcustomR]

150 is rubbish, you are forced to select numeric options, then told, Hey I am great because I've sent you a text that will (NOT) help.

What is IVR ?

I ran a company for 17 years, ALL of my customers knew they could contact me, Phone - Email, in or out of hours,or in person at the office.

I will NEVER recommend EE as a good service provider, and don't get me started on coverage.

[AnnoyedcustomR]

You go via the IVR ???

[Chris_B]

@AnnoyedcustomR   Stop selecting option 1 and listen to the options given.     Then after listening to the options you’ll know you need to select option 2,  then press the closest option to your issue.      

The is the IVR and A GOOGLE SEARCH OF IVR   < press this and you’ll gain knowledge. 

[ee_user14]

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@AnnoyedcustomR wrote:

What is IVR ?

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You seem to know what an IVR is, in your second reply of 4.20pm

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@AnnoyedcustomR wrote:

I ran a company for 17 years, ALL of my customers knew they could contact me, Phone - Email, in or out of hours,or in person at the office.

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How many customers did you have? Roughly will do.

[AnnoyedcustomR]

Very funny. The responder assumed that I knew what an IVR was, if you take the time to respond with initials or an acronym, at least expand on the detail.