Changing user names on family sim

[ciaskin]

I've got a family sim package - one for me (Dad) and 3 extra sims on my account for family members.  Let's call them, Tom, **bleep** &  Harry. On my invoice, all four sims show the user as me 'Dad' which makes it difficult to manage but if I go into the website profile settings for each sim and change the user name say, for Tom's number to 'Tom', it then changes all 4 users to Tom!!  How do I change individual user names so that each is correctly associated with the correct number?

[Chris_B · Accepted solution]

@ciaskin  You need to allow the my EE app the have access to your contacts on your device. 

[Profile closed]

It would be good if the app worked, it doesn't. Can it be changed on the myee website?

[James_B]

Hi @Profile closed,

Welcome to the EE Community. 🙂

Sorry, it isn't possible to add your contacts information via My EE online.

What issues are you seeing with the app?

James

[Profile closed]

I have a Xiaomi mi 11 and after installation i try to open it but it immediately crashes. I understand other people have the same issue. I tried installing an earlier version but when i try opening that it tells me to update.

Thanks
Gareth

[James_B]

Hi @Profile closed,

I'm sorry to hear you're unable to use the My EE app with your Xiaomi phone. We only support the My EE App on handsets that are available direct from EE.

There have been compatibility issues caused by MIUI updates in the past. Please see There seems to be a problem... error when using My EE app on Xiaomi phones - The EE Community for more details.

James

[Cinchy80]

Why is the app not working. The account  is my husbands but i am the using the sim, and since august i cant seem to log in anymore why is that? 

[Christopher_G]

Which phone are you using, @Cinchy80?

Chris

[Profile closed]

Xiaomi 11T, with current MIUI and Android.

[Christopher_G]

Sorry, @Profile closed, I was asking @Cinchy80 to see if they were using a similar phone.

Chris