Cant access 150, or live chat app

[callmeffs]

I have a problem.

EE has suspended my service. I am abroad. I now cannot call 150 or the mobile number provided by EE. The app live chat is not working. I have messaged EE via FB, Insta and Twitter with no reply, just the generic ' you can call on 150 or the uk number etc. 

How can I contact EE directly having tried all advertised methods? 

[callmeffs]

I am having the same issue. My app is up to date and wifi works. 

[callmeffs]

https://community.ee.co.uk/t5/EE-app-and-website/Cant-access-150-or-live-chat-app/m-p/1487204#M60514

[Christopher_G · Accepted solution]

Hi @callmeffs 

Welcome to the community.

This is something you need to speak with our Mobile Care team about. If you're able to use another phone, or a VoIP service (such as Skype), I recommend calling the international number on our contact us page.

Chris

[Peter_W]

Hey there @callmeffs, have you tried this over mobile data instead? 

What exactly is happening when you try to connect via chat too?

Peter

[Vic48]

Hi it just keeps loading

Sent from Outlook for iOS<>

[Katie_B]

Hi @Vic48, 

Are you abroad at the moment?

Speak soon, 

Katie

[Vic48]

No

Sent from Outlook for iOS<>

[Katie_B]

If Live Chat is not currently available I'd recommend getting in touch by calling 150 @Vic48. 

Our customer care team will be happy to help. 

Katie