Cant Link my product

chrisbroome1 · ‎31-10-2023

recently i have just upgraded myself to the iphone 14 pro on ee but when it comes to linking my product on the ee website it shows comes up saying that we have ran into an error and cant link my product

Please advise

thanks

Leanne_T · ‎31-10-2023

Hi @chrisbroome1

Thanks for coming here.

If you have upgraded you should be able to log into your EE app without linking the new phone. This would be for any new contracts or broadband.

Can you view all your details?

Leanne.

chrisbroome1 · ‎31-10-2023

Nope as it shows when log in in is to link my product and when I go onto the app it shows that the account is closed

Leanne_T · ‎31-10-2023

Thanks @chrisbroome1

Does the same message show when you log into your EE account through a web browser?

Leanne.

chrisbroome1 · ‎31-10-2023

The message doesnt show when im logging into my ee account through a web browser as it only says on there to link my product.

Leanne_T · ‎31-10-2023

Thanks @chrisbroome1

Please give us a call on 150 and the team will get this looked into for you.

Leanne.