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Can't share data. I'm abroad and have paid for roaming but the app has been down

CliveT1
Visitor
 
3 REPLIES 3
Christopher_G
EE Community Support Team

Hi @CliveT1 

Could you try updating the app in your phone's app store? We recently updated it.

Chris

Fem2
Explorer

I also had this problem recently. As the main account holder, I could not share data from abroad, and neither could my family member in the UK. Had to cancel my EE SIM, and ask for a new SIM to be sent to my UK address at which point my family member was able to share my data.

EE customer service said once the main account SIM leaves the UK network, data sharing cannot be done. I think it is an unreasonable restriction, maybe if enough complain they'll remove the restriction.

The problem is definitely not app related.